Smart, agile, flexible – the running anywhere service desk
Micro Focus® SMA is a full-featured application suite for ITSM and IT asset Management, integrated with Configuration Management System (CMS) including CMDB and Discovery. SMA builds proven out-of- the box use cases which simplify incident management, isolate problems faster, and manage proactively versus the traditional path of reactive support. Technology advances in smart analytics, collaboration, and a new container-based architecture accelerate agent productivity, reduce ticket volumes and increase user satisfaction. Container based deployment options include installation via AWS (Amazon Web services) and make it the perfect fit for Managed Service Providers (MSP).
Automatically route service requests, find answers with advanced search, and identify patterns in incidents, requests, and other records to fulfill requests and solve issues quickly.
An engaging self-service user experience with native mobile applications, virtual agents (bots), social collaboration, and ChatOps driven by machine learning, analytics, and automation
A single solution for ITIL aligned ITSM, ITAM, and enterprise service management such as human resource workflow, project, application and service portfolio management
Create user-defined process-based applications including tables and workflows without writing any code. Seamless upgrades are automatic, providing instant access to new features every time
Deployment of multiple tenants per installation enables service providers to host and manage ITSM environments for multiple customers with a single user interface.
Single platform for continuous operations based on container technology and analytics supports deployment in physical, virtual, and cloud environments including AWS and Microsoft Azure.