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Service Management

Service Management Automation 2

Smart, agile, flexible – the running anywhere service desk

Machine learning based ITSM software to meet all your service desk and IT service management needs. Deploy On premise or in the Cloud.

Micro Focus® SMA is a full-featured application suite for ITSM and IT asset Management, integrated with Configuration Management System (CMS) including CMDB and Discovery. SMA builds proven out-of- the box use cases which simplify incident management, isolate problems faster, and manage proactively versus the traditional path of reactive support. Technology advances in smart analytics, collaboration, and a new container-based architecture accelerate agent productivity, reduce ticket volumes and increase user satisfaction. Container based deployment options include installation via AWS (Amazon Web services) and make it the perfect fit for Managed Service Providers (MSP).

Machine learning, analytics-based service desk

Automatically route service requests, find answers with advanced search, and identify patterns in incidents, requests, and other records to fulfill requests and solve issues quickly.

Smart self-service with social collaboration

An engaging self-service user experience with native mobile applications, virtual agents (bots), social collaboration, and ChatOps driven by machine learning, analytics, and automation

Modern service management that goes beyond IT

A single solution for ITIL aligned ITSM, ITAM, and enterprise service management such as human resource workflow, project, application and service portfolio management

Codeless configuration and easy upgrades

Create user-defined process-based applications including tables and workflows without writing any code. Seamless upgrades are automatic, providing instant access to new features every time

Multi-tenancy for service provider support

Deployment of multiple tenants per installation enables service providers to host and manage ITSM environments for multiple customers with a single user interface.

ITOM platform with flexible deployment options

Single platform for continuous operations based on container technology and analytics supports deployment in physical, virtual, and cloud environments including AWS and Microsoft Azure.

The SMAX Advantage